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Terms & Conditions

Last updated: June 1, 2026

These Terms and Conditions ("Terms") govern your use of the 24/7 Bins website and your purchase of bin cleaning services from 24/7 Bins ("we," "us," or "our"). By accessing our website or signing up for our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services

24/7 Bins provides residential trash bin cleaning services in Northwest Indiana and the greater Chicagoland area. Our services include high-pressure hot water washing, sanitizing, and deodorizing of standard residential garbage and recycling bins.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We also reserve the right to refuse service to any customer at our sole discretion.

2. Service Plans & Scheduling

When you sign up for a recurring service plan (bi-weekly, monthly, bi-monthly, or quarterly), you authorize 24/7 Bins to schedule cleanings automatically following your local trash pickup day. By enrolling in a recurring plan, you agree to the following:

  • Your bins must be empty and accessible at the curb on your scheduled cleaning day.
  • If your bins are not accessible or are not empty at the time of our arrival, we may skip that cleaning without a refund or credit.
  • If your regular trash pickup is delayed (e.g., due to a holiday), please notify us so we can reschedule your cleaning accordingly.
  • We will return your bins to the location you specified at signup. You are responsible for ensuring that location is accessible.

3. Pricing & Payment

Current pricing is listed on our Pricing page and is subject to change. We will provide at least 14 days' notice before any price changes take effect for existing customers.

  • Payment is due at the time of service or as specified in your service agreement.
  • For recurring plans, you authorize us to charge your payment method on file automatically at the time of each scheduled cleaning.
  • All prices are in U.S. dollars.
  • Failed payments may result in suspension of service until the outstanding balance is resolved.
  • We accept major credit and debit cards. Payment is processed securely through our third-party billing provider.

4. Cancellations & Refunds

You may cancel your recurring service plan at any time by contacting us at least 48 hours before your next scheduled cleaning. There are no cancellation fees or long-term contracts.

  • Cancellations made less than 48 hours before a scheduled cleaning may result in a charge for that cleaning.
  • One-time cleaning services are non-refundable once the service has been performed.
  • If we are unable to complete a scheduled cleaning due to circumstances within our control (e.g., equipment failure), we will reschedule at no additional charge or issue a full refund for that cleaning.
  • Refunds, if applicable, will be processed within 5–10 business days to the original payment method.

5. Customer Responsibilities

To ensure a safe and effective cleaning, you agree to:

  • Ensure your bins are empty before your scheduled cleaning day.
  • Place bins at the curb or in an accessible location as agreed at signup.
  • Ensure that pets are secured and not in the area where we will be working.
  • Notify us of any hazardous materials, sharp objects, or other dangerous contents that may have been in your bins.
  • Keep your contact information and service address up to date in your account.
  • Notify us promptly of any changes to your trash pickup schedule.

6. Property & Liability

24/7 Bins is fully licensed, bonded, and insured. We take care to perform our services safely and professionally. However:

  • We are not responsible for pre-existing damage to bins, driveways, or property.
  • We are not liable for damage caused by bins that are structurally compromised, cracked, or otherwise defective prior to our service.
  • Our liability for any claim arising from our services is limited to the amount paid for the specific cleaning in question.
  • We are not responsible for delays or service interruptions caused by weather, acts of God, or other circumstances beyond our control.

7. Service Area

Our services are available in select areas of Northwest Indiana and the greater Chicagoland area. We reserve the right to modify our service area at any time. If your address falls outside our service area, we will notify you and issue a full refund for any amounts paid.

8. Intellectual Property

All content on the 24/7 Bins website — including text, graphics, logos, images, and software — is the property of 24/7 Bins and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.

9. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free from bacteria or odors after a single cleaning. Results may vary depending on the condition of your bins and the frequency of service.

10. Limitation of Liability

To the fullest extent permitted by law, 24/7 Bins shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability to you for any claim shall not exceed the total amount you paid us in the 30 days preceding the claim.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Lake County, Indiana.

12. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Contact Us

If you have any questions about these Terms, please contact us: